Refund policy
Welcome to TheDryNest™.
We want you to have a smooth shopping experience. Please read our return and replacement terms carefully.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please email:
Include:
- Order number
- Clear photos/video of product issue
- Package images
After verification, we will arrange a replacement if eligible.
Returns
Due to hygiene and product handling reasons, we currently do not accept returns for used products.
Products must:
- Be unused
- Be in original packaging
- Include all accessories
Order Cancellation
Orders may be cancelled before dispatch.
Once shipped, cancellation may not be possible.
Refund Processing
Approved refunds are processed within 5–7 business days to the original payment method.
Cash on Delivery refunds may require bank details.